Shipping & Delivery
At Medchoice Medical Supply, we are committed to getting you your items as quickly and as smoothly as possible. Please note that to do this, we have to have a system. Please read the following, so you know what to expect, and can plan your orders accordingly.
Standard ground shipping is FREE on all orders of $50 or more going to anywhere in the Continental United States.
Orders below $50 ship as follows (unless they are marked as “Free Shipping”):
- $0 - $49.99 ships for: $10.95
- $50 and above ships for: FREE
Free shipping does not apply to international orders or to orders going to the following states and territories:
- Alaska (AK)
- Hawaii (HI)
- Puerto Rico (PR)
- American Samoa (AS)
- The Federated States of Micronesia (FM)
- Guam (GU)
- The Marshall Islands (MH)
- The Northern Mariana Islands (MP)
- Palau (PW)
- The Virgin Islands (VI)
Rather than shipping items out of our own warehouse, Medchoice Medical Supply ships them directly from our suppliers or the manufacturers, which saves a lot of time and ensures that you get your order faster.
Why Shipping Fees? Even though you’re giving us back an item that we can resell, the shipping itself is a service that the carrier (UPS, FedEx, or a freight company) has performed and can never get back. Even if an item had “Free Shipping”, that didn’t mean that for your particular item (and generally, “Free shipping” is for the larger items) it cost UPS nothing in gas or manpower to get it to its destination. It means that, out of loyalty to our customers, WE covered that shipping fee. So when a customer returns an item, the amount we paid still has to get deducted.
We do not ship on Saturdays, Sundays, or legal holidays.
Most items listed on our site are in stock, and will say this on the site. Most in-stock items go out almost immediately, and are shipped to your destination from the closest in-stock warehouse. Sometimes, an order of multiple items may be shipped piecemeal from more than one warehouse, based on stock and availability, and might show up at your door in more than one box, and even on different days. This will not affect shipping charges.
We do our best to provide you with accurate "Ships In" times, based on the information provided to us by our distributors. Note that these times represent the number of business days until they finish processing your order and put it on the truck. Also note that the times are estimates only, and are subject to change.
Once shipped, most orders are delivered, on average, in 1-3 business days. Some may take as long as 7 business days, depending on the location of the closest in-stock warehouse. Medchoice Medical Supply is not responsible for outside costs associated with shipping delays (like, for example, if your scooter didn’t come, and you had to hire someone to carry you around that day). If you have a time-sensitive situation, we recommend that you call us beforehand to arrange for Expedited Shipping.
Expedited shipping (in which we send your order with UPS via Next Day Air, Second Day Air, or 3 Day Select) is available for an additional fee. Costs for expedited shipping are based on the destination and point of origin, as well as the size and weight of your order.
Note that even Expedited Shipping orders will not be delivered on weekends and holidays. Special Saturday delivery can be arranged for additional cost, but must be specifically requested, and might not be available on some items.
To expedite shipping, please contact us , firstname.lastname@example.org.
NOTE: Expedited Shipping changes only the shipping method, and thus, the time it takes for your order to arrive once it has shipped. It does not change the amount of time it takes to process your order and get it on the truck. We get all the orders out as fast as we can regardless. Slipping us a little something extra, while appreciated, can do nothing to speed it up. If it's not in stock, we still have to wait for it to come in.
Once in a while, even an item shown to be "in stock" can be presold, or there could be a sudden run on an item that we did not see coming.
If this happens, we will not keep it under our hats. You will get an email notification within one business day informing you of the situation and telling you when your order is currently expected to be delivered. At that point, you will have three options:
- Continue to wait for your item (We will send you an email as soon as it ships.)
- Change your order (We will not charge a restocking fee, and will offer product substitutes whenever possible.)
- Cancel the order and see if you can get it faster somewhere else (though we ship from the manufacturers themselves, so good luck with that). Items on backorder can be cancelled at any time before they actually ship. Once they ship, the order will proceed as normal.
If, in the end, we are unable to fill your order, you will be promptly refunded.
Please realize that it is the customer’s responsibility to check and respond to emails in a timely manner. If you delay your response, that might delay shipping. In addition, customers who choose not to provide us with a functioning email address will not receive these notifications.
(Also note that sometimes, notifications from online retail companies go into SPAM, so if you haven’t heard from us, make sure to check your SPAM folder.)
Orders to the lower 48 states are typically shipped by UPS or FedEx Ground, though some are shipped through the US Postal System. Items generally arrive within 1-3 business days, though some may take as long as 7. (See our Shipping Policy page for details.)
Undamaged items that are refused upon delivery, orders cancelled by the customer while in transit, orders with 3 or more failed delivery attempts, and items returned without first receiving an RMA (Return Merchandise Authorization) number will automatically incur a 35% restocking fee.In addition, the original shipping (and Expedited Shipping) charges will be deducted from your refund, as we did bear that expense. (This includes items that we offer as "FREE SHIPPING", as the truth is that carriers don’t actually ship things for free, out of the goodness of their heart. They bill us for it, and “FREE SHIPPING” means that we eat that expense, out of loyalty to our customers.)We are also not responsible for items that are lost due to customer refusal.
Packages that are lost in transit are usually located by the carrier and delivered. To avoid duplicate shipments, we can send replacements only after the claims process is complete. Although we are unable to expedite this process, be assured that we are working diligently to resolve matters.However, Medchoice Medical Supply is not responsible for any shipments that are lost due to customer error. Please make sure to enter all of your information correctly when placing the order. If you've given us an address that doesn't exist, that is not our fault.
We understand that products may become damaged in transit, or that occasionally, there may be a manufacturer defect. Rest assured that if this happens, we will stand by you and do everything we can to resolve matters -- at no expense to you.However, for us to offer this level of service, we need a little help from you. Make sure to inspect every item upon delivery, looking, specifically, for an sign of damage on the boxes, which may indicate damage inside the boxes as well. Even if you're not planning on using the item for a while, we need you to look it over immediately, and if the item is damaged, to report the damages or refuse delivery and contact us immediately. (That way, we know it was the carrier who damaged it.)Most carrier's policy is that damage must be reported within 24-48 hours of delivery. Failure to do so may result in a charge for an otherwise-free replacement item.If you noticed the damages after the driver has already left, contact US immediately (email@example.com), and keep the packages in as-delivered condition until someone arrives to inspect it.Our standard policy is to repair or replace all damaged items as soon as possible at no additional charge. However, if you’d rather exchange it for a different item, the "Standard Return Policy" applies, there may be restocking fees, and shipping costs will be deducted from your credit. (See our Return Policy for details.)
Medchoice Medical Supply is committed to providing you with reliable, dependable service. Please contact us with any comments or questions, and we will try to address them in an efficient manner.